RDM Reviews is an RDM Solutions Project focused on helping businesses effectively monitor their online reputation, easily respond to reviews, request reviews from happy customers, and much more. Using a combination of engagement and review tools to reach your happy customers, RDM Reviews makes leaving a 5-star review for your business a stress-free, easy to use experience for the end user. The RDM Reviews package incorporates three main tools to accomplish this:
- 24/7 online review monitoring, with fast notification of negative (3-stars or less) reviews. Our team will help you craft a response to the negative review if needed, along with a weekly report of your new and existing reviews.
- A mobile-friendly landing page, to direct happy customers to multiple review sites. The options can include your Google review link, Facebook review link, Yelp review link, and more! In addition to easy ways to access your online reviews, your customers will also have the opportunity to send you a direct, private message so their feedback can be confidential.
- There are many ways to send the review link to your customers, but we’ve found Text Messages get the fastest response. Accordingly, RDM Reviews has incorporated a Text Messaging portal that can be used to send a link directly to your customer’s phone, making it even easier for you to get a great review from them!